Frequently Asked Questions
Everything you need to know about our premium footwear and apparel.
What is the standard delivery time for orders?
Standard delivery typically takes 3-5 working days. We also offer an express shipping option for customers who need their items delivered within 1-2 working days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply use the returns portal on our website to generate a prepaid label and ensure the items are in their original, unworn condition.
Are Samuel Windsor shoes made from genuine leather?
Yes, all our formal shoes are crafted from premium quality, ethically sourced genuine leather, featuring Goodyear welted construction for superior durability and comfort.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna.
How should I care for my leather shoes?
To maintain the longevity of your footwear, we recommend using a high-quality polish regularly and using cedar shoe trees to help the leather retain its shape and manage moisture.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at the checkout stage.